better safe than sorry ...

cancellation cover insurance

It is not so rare that things turn out differently than you think and the booked vacation has to be canceled or prematurely broken off.

Please note: We also have costs and have to meet our obligations on an ongoing basis (pay employees and suppliers, etc.). Please understand that you will incur costs in the case of cancellation (see booking confirmation or our booking conditions and general terms). However, we would like to save You these costs and the hassle! As a special service we offer you the cancellation protection of the South Tyrolean Hoteliers and Restaurants Association (HGV).

Unexpected events such as illness, serious professional or family reasons and even cancellations due to Corona can be insured cheaply. As an example: With a travel amount of 1,000 euros, the premium is currently 56 euros. (11/2021)


Our tip: Many people count on the insurance coverage of their credit card. Please check whether this offers sufficient protection: With some cards, the cancellation protection is dependent on sales, includes a deductible, is limited to a certain amount, or protection limited to the holder, so that illnesses in the family are often not insured. You can obtain more information from Your credit card company.

If something comes up ...



As already said: Cancellations are uncomfortable for both sides. Please note, however, that if there are fewer people (no show) as booked, late arrivals, early departures or other cancellations (regardless of the reason), you will incur costs:
100% cancellation fees: For short stays (up to and including 3 nights), events in the hotel or in the area (Reschensee lake run, three-country ski race, etc.) as well as in the high season periods (Christmas / New Year's Eve, Carnival, Easter, Midsummer Period) the total amount of the booking amount is matured, unless otherwise agreed. In any case, the booking cannot be canceled in these cases (100% cancellation fees apply). In the cases just described, but also whenever the booking payment is "non-refundable" or the booking "cannot be canceled", 100% cancellation fees will be charged in case of a cancellation.

In all other cases we charge the following amounts:

  • booking date until 90 days before arrival: we don't regive back the deposit
  • from 89 days to 30 days before arrival: 60 % of the total booking amount
  • 29 days to 8 days before arrival: 70 % of the total booking amount
  • less than 8 days before arrival: 90 % of the total booking amount
  • no show, lower numer of participants, late arrival, early departure: 100 % of the total booking amount 


We advice you to make a travel insurance, that is possible in every travel agency or following the instruction of our insurance partner, the "European Travel Insurance Company - Vienna". The insurance is cheap (approx. 17 to approx. 88 € depending on the travel price). You can calculate and conclude this quickly and easily HERE (total booking price and name of participant is required). Our partner is the Europäische Reiseversicherung (European Travel Insurance) - Vienna and the South Tyrolean Hotel Association. More product information and insurable reasons You get HERE.